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Customer Support

Contact our Customer Support for qualified support. If you have a My Arelion account, we recommend you to log in to our Portal.

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My Arelion customer portal

Award-winning Customer Service

Arelion Customer Support Center (CSC) comprises of highly trained and experienced technology professionals, with in-depth product knowledge. They work within a customer-centric service environment, applying their proficiency, data, and analytics, which continually leads to high first-time resolution rates, currently averaging above 70% - far above our industry peers.

Our global customer base recognizes our CSC as Customer Care champions; their constructive feedback has helped us win a series of awards and accolades - a testament that we respect and listen to our customers.

My Arelion - Customer Portal

We give you access to the information you want, when you want it, through our easy-to-use portal. My Arelion portal gives you full acess to the services you buy, and is letting you view how well your underlying service perform. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works, all in one place.

The introduction of 2FA when accessing the tool provides an additional layer of security for your account.

Login to My Arelion Read about My Arelion
Want to get in touch with us immediately? Contact our Customer Support and they’ll put you through the right contact.—

Call us anytime at

+46 (0) 771 191 170

Or email us

support@arelion.com

Toll-free numbers

Toll-free numbers
Download our Customer Support documents below
Customer handbook
Incident escalation matrix
Service Delivery escalation matrix
The Arelion Service Delivery project manager has been excellent. (...) Their level of experience is far better than any other carrier we’ve worked with. Moreover, we are highly satisfied with the Arelion Customer Support team. They have been very supportive throughout, keeping us updated frequently when we opened a case.
The Network team
Working with Arelion has always been positive for me as both a supplier and client. (...) Communication is consistently good, and we work together to find solutions in case of any issues, which is important for our clients. As part of the Provisioning team, I appreciate Arelion's timely delivery updates. When we work with them as the customer, we understand each other perfectly, recognizing our roles as partners and customers/suppliers. Overall, I'm very satisfied with Arelion's quality work in Provisioning and highly recommend them in the international TELCO industry.
Eugenio J. Cáceres Manzano, Service Delivery EMEA, Telxius
Exceptional account management, rapid and efficient communication, and (...) seamless delivery – that's what sets Arelion apart. The Account Management team consistently engages in relevant discussions to provide tailored solutions, ensuring our needs are met. Communication is fast, responsive, and professional, with diligent follow-up. Plus, their delivery process is impeccable, consistently exceeding expectations. I highly recommend Arelion for their outstanding service and customer care.
Magnus Karlsson CBO, Gassecry

Eyes on the prize—

Our Awards, thanks to you!
Our Awards

Trusted by over hundreds of global Enterprise Customers – discover their stories

Customer Story
GleSYS data center

How Arelion is preparing data centers for AI and the collaboration between two rapidly growing companies over the years.
Customer Story
OSTTRA

Achieve your dream scenario: Seamless, always-on data transfer between global sites.
Customer Story
Financial services

Experience the best of both worlds: full network control combined with the flexibility and scalability of a multi-cloud environment.
Customer Story
G-Core Labs

Providing network connectivity for the gaming industry is no game. It requires advanced services that ensure zero latency, maximum speed, and high capacity.

Customer Story
Ankama

Transitioning from an on-premises strategy to cloud technology, this digital company Ankama has chosen Arelion as its partner and Cloud Connect as its smartest solution.
Customer Story
Global Bank

Over the years, Arelion has refined its solution to meet the growing bandwidth and flexibility needs of a global bank, consistently delivering optimal performance with centralized control.
Customer Story
Pulp and Paper Manufacturing

Arelion’s portfolio offered the ideal product combination to meet the customer’s needs: Smart IP VPN, Direct Internet Access (DIA), and Cloud Connect together with the best-connected global Internet backbone.
Customer Story
Manufacturer of Electronic Components

Arelion provided the customer with a managed network, as well as professional services to 60+ offices stretching across more than 30 countries.

Get to know our Customer Support champions

Maher Muhaffel—

Lead Support Engineer

We play a vital role in connecting the world
Priya Taneja—

Customer Support Engineer

Dedicated and passionate about our customers
Morteza Shamsi—

Customer Support Engineer

I prioritize providing fast and efficient support
Reshma Maheshan—

Team leader

We bring together years of top-notch technical expertise

Find more information in the Arelion Knowledge hub

Whitepaper
Read our Whitepapers & Reports

Expert knowledge and invaluable insights to help you navigate your digital journey.
Guide
Read a 'What is' guide

A series of guides about the Internet and other fundamental networking concepts, services and technology.
Webinar
Join a Webinar session

Check out our expert hosted webinars diving deep into the latest topics within connectivity. 
Podcast
Listen to the Connectivity Podcast

The world of networking has never been more exciting. Today, the Internet and network services play a critical role in our lives - individuals and businesses alike. 
Blogpost
Read a network blogpost

Our thoughts and deeds. From industry trends to geeky networks stuff. 
Event
Discover upcoming events

Discover our upcoming events – around the world or in the comfort of your own home office.

Award-winning Customer Experience—

At Arelion, our award-winning customer experience lies at the heart of everything we do. We work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.

Contact Customer Support