Academic and Government

Large-scale, secure, high-performance network connectivity to drive the ideas that change the world.

Academic - some ideas are bigger than others

You made the Internet a thing ­– and we thank you for that. Now you’re connecting minds on a massive scale. From colliding hadrons to decoding genomes, from training AI models to creating intelligent virtual assistants, and from neuron networks to social networks; the world has become one giant research lab – and we’re proud to help connect it.

Your end users are the most demanding on Earth: digital natives who expect limitless everything wherever they are. Even distance learning should never feel distant. We deliver high-performance, low-latency connectivity solutions to let you exceed their expectations. And we do it with the transparency – at network and business level – to let you manage your procurement process smoothly. After all, we figure we owe you one.

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Secure network connectivity for government

The government sector is a prime target for hackers and cyberattacks, necessitating a strong focus on network security. The organizational structure, with different silos and their own processes and decision-makers, can complicate strategy and is another important challenge. Additionally, many government organizations are quite conservative and cautious when implementing changes. As a result, government network systems often struggle with outdated legacy systems while needing to keep up with the latest advancements in robustness and security.

A reliable and protected network is the key driver in governmental connectivity planning. These systems require also fast connections with strong redundancy to ensure zero downtime and no interruptions. Due to the critical nature of communications for both civilian and military purposes, data must be highly protected yet easily accessible at all times for authorized users. Private, high-speed connections with continuous security are essential. 

Arelion has extensive experience in providing direct private network connectivity with built-in security, resilient cloud connectivity, and high-performing Internet access for all industry segments. Recognized globally for exceptional customer care, our Customer Support Center has earned numerous awards and accolades, reflecting our commitment to our customers.

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Our network

Spanning 75,000 km and serving customers in 128 countries, our backbone spans North America, Europe, and Asia. Fiber-up network control with cutting-edge optical and IP technology deliver the scalability you need, whenever you need it. And with customer experience at the heart of everything we do, we create a network experience so good, you won’t even know we’re here.

 

Explore our extensive network coverage with interactive maps, allowing you to make inquiries directly through the map. Download the static PoP Map for your region to keep it handy.

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How we support Enterprise needs

Service excellence

We have a world-class Net Promoter Score (NPS) score of 72 and once our customers connect with us, they rarely leave - a testament to our unwavering customer service.

Service Delivery experience

By taking full ownership from order to operation, and with local knowledge of the markets we serve, our global delivery team and your dedicated Service Delivery Manager work hard to ensure our services work seamlessly for you.

The only thing we do
Since 1993, our 100% organically grown fiber backbone has powered the world’s biggest brands. From startup to Fortune 500, we have the scalability, reach and reliability for your business to thrive.

One POC – Service Delivery Managers

We are a dedicated team responsible for delivering network-related orders across multiple product portfolios and technologies. Our primary focus is to ensure a seamless Customer Experience by providing concise communication throughout the delivery cycle. Our processes are aligned with measurable and transparent lead times to guarantee that we deliver right first time – every time.

My Arelion - Customer Portal

We give you access to the information you want, when you want it, through our easy-to-use portal. My Arelion portal gives you full acess to the services you buy, and is letting you view how well your underlying service perform. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works, all in one place. 

The introduction of 2FA when accessing the tool provides an additional layer of security for your account.

Why Arelion?

  • 70% of Internet routes are directly served by Arelion’s global backbone, AS1299
  • 95% of end-users in the US and EU are within one hop of AS1299
  • 8/9 of the world’s most valued brands are served by Arelion network
  • 5 top cloud providers directly connected: AWS, Google, Azure, Oracle and IBM
  • 350+ PoPs globally
  • 75,000 km of our own optical fiber assets

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