Fixed Operators

Arelion offers Fixed Operators and ISPs fast, responsive, direct routes that let them deliver the highest quality of experience to end-users.

You know all about trust – your customers invite you into their homes and businesses. They trust you with their most critical communication needs. To honor that trust, and maintain your customers’ loyalty, quality of experience is everything.

Arelion provides services to 80 percent of the world’s top 20 content providers. And our voice network connects directly to more than 350 fixed and mobile operators globally, terminating more than 1.25 million voice minutes every hour. Connect to us and you connect to all this. Fast, responsive routes that let you deliver the highest quality of experience to your end-users.

We own and manage our network – a fiber backbone that delivers IP, capacity, voice, and video. Today we carry global IP traffic of 5Tb/s and we’re equipped for 100G bandwidth on demand. But today is old news. We have already delivered 1Tb/s in a single transmission across our US network. We’re ready for the needs of tomorrow, and you can be too.

Our network

Spanning 75,000 km and serving customers in 128 countries, our backbone spans North America, Europe, and Asia. Fiber-up network control with cutting-edge optical and IP technology deliver the scalability you need, whenever you need it. And with customer experience at the heart of everything we do, we create a network experience so good, you won’t even know we’re here.

 

Explore our extensive network coverage with interactive maps, allowing you to make inquiries directly through the map. Download the static PoP Map for your region to keep it handy.

Explore our interactive map

Download Static PoP Map

Chose your region to easily access the static PoP Map.
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How we support Enterprise needs

Service excellence

We have a world-class Net Promoter Score (NPS) score of 72 and once our customers connect with us, they rarely leave - a testament to our unwavering customer service.

Service Delivery experience

By taking full ownership from order to operation, and with local knowledge of the markets we serve, our global delivery team and your dedicated Service Delivery Manager work hard to ensure our services work seamlessly for you.

The only thing we do
Since 1993, our 100% organically grown fiber backbone has powered the world’s biggest brands. From startup to Fortune 500, we have the scalability, reach and reliability for your business to thrive.

One POC – Service Delivery Managers

We are a dedicated team responsible for delivering network-related orders across multiple product portfolios and technologies. Our primary focus is to ensure a seamless Customer Experience by providing concise communication throughout the delivery cycle. Our processes are aligned with measurable and transparent lead times to guarantee that we deliver right first time – every time.

My Arelion - Customer Portal

We give you access to the information you want, when you want it, through our easy-to-use portal. My Arelion portal gives you full acess to the services you buy, and is letting you view how well your underlying service perform. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works, all in one place. 

The introduction of 2FA when accessing the tool provides an additional layer of security for your account.

Why Arelion?

  • 70% of Internet routes are directly served by Arelion’s global backbone, AS1299
  • 95% of end-users in the US and EU are within one hop of AS1299
  • 8/9 of the world’s most valued brands are served by Arelion network
  • 5 top cloud providers directly connected: AWS, Google, Azure, Oracle and IBM
  • 350+ PoPs globally
  • 75,000 km of our own optical fiber assets

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