Experience the difference: Arelion's unique culture with first-time-right approach, enabling seamless Service Delivery and industry’s highest first-line resolution rates.
Arelion offers something different, and it all starts with a unique culture - a culture that cares. It has helped us to create an effortless experience and an industry-leading Net Promoter Score.
We are a dedicated team responsible for delivering network-related orders across multiple product portfolios and technologies. Our primary focus is to ensure a seamless Customer Experience by providing concise communication throughout the delivery cycle. Our processes are aligned with measurable and transparent lead times to guarantee that we deliver right first time – every time.
We've made it our mission to share as much information with our customers as we can. My Arelion portal gives you full access to the services you buy, and a comprehensive view of your underlying service performance. The portal uses the same Open APIs as our customers, and we're continously adding more data to our Open APIs. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works, all in one place.
Arelion Customer Support Center (CSC) comprises of highly trained and experienced technology professionals, with in-depth technical knowledge. They work within a customer-centric service environment, applying their profiency and trouble-shooting expertise, which continually leads to high first-line resolution rates, far above our industry peers. Our global customers recognize our CSC as Customer Care champions; their contructive feedback has helped us win a series of awards and accolades.
