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Connect to the Internet

Internet connectivity is only as good as the infrastructure that enables it. With Arelion's Tier-1 Internet backbone you get a rock-solid network foundation to support your critical business applications and unfettered access to content and end-users everywhere.

Access to everything

Digital transformation involves extensive software development and easy access to cutting-edge tools and technologies - all within a stable IT environment that supports continuous integration and deployment. It all starts with a scalable, reliable and well-connected network backbone. Today, our #1 ranked Internet backbone powers the world’s largest operators, cloud, and content providers, as well as enterprises who depend on business-critical connectivity - wherever their digital journeys take them.

Let us connect you

  • Do your employees need fast, dependable access to the public Internet?
  • Do you manage high data volumes?
  • Are you migrating legacy WANs from private MPLS contracts to cloud-scale connectivity?
  • Are your DevOps teams struggling with unstable Internet connectivity and security issues?
  • Have you ever imagined a network provider that can offer you truly world-class class customer support? 
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The world's #1 Internet backbone

We don’t just own and operate one of the world’s best-connected Internet backbones, but we’ve also spent three decades perfecting it. From the optical fiber layer all the way up to our customer service center, our highly skilled and experienced engineers skillfully manage our network infrastructure and customer support 24/7

  • For businesses without an AS number, we offer direct access to the Internet via our Dedicated Internet Access (DIA) offering, with guaranteed symmetrical bandwidth and management of customer IP addresses within our own BGP routing domain.
  • If you already administer your own Autonomous System (AS) number and wish to connect directly to the Arelion Internet backbone, our IP Transit service is the perfect solution.
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Arelion Internet backbone

Explore Arelion's global Internet backbone, consistently ranked as the number one backbone by Kentik for several years and acclaimed for the best customer care. Watch the video to discover why Arelion has earned this position!

“As one of the original German Internet pioneers, we have worked with Arelion for more than a decade. (...) Service is the major element in our corporate philosophy and in order for us to deliver the quality of service our customers expect, we need trustworthy, reliable and customer-oriented business partners. quality of service our customers expect, we need trustworthy, reliable and customer-oriented business partners. Arelion is all of the above (and more!) and we have established a strong and growing business relationship. Therefore, we are very much looking forward to also entering the next decades with this partnership.”
Holger Grauer, CEO aixit GmbH, www.aixit.com
“Our long and trusting relationship with the Arelion company has always been supported by a high degree of professional responsibility and support. (...) The quality of the services provided and the efficiency of their provision allows us to bring our business to a completely new level and transforms our approach to doing it in general. We highly appreciate the readiness of our colleagues from Arelion to meet all our requests and bring the implementation of our projects to impressive results. We value our partnerships and are firmly confident in the professional competencies of this leading player in the telecommunications industry”
Managing directors, Matthias Hartmann & Jens Leuchters

    Our network

    Spanning 75,000 km and serving customers in 128 countries, our backbone extends across North America, Europe, and Asia. With fiber-up control, we deliver the scalability you need, whenever you need it - and a network experience so good, you won’t even know we’re here.

     

    Explore our interactive map to see our full coverage and make direct service inquiries - or download your own copy of our network map.

    Explore our interactive map
    Network map Network map

    Download Static PoP Map

    Chose your region to easily access the static PoP Map.
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    Learn more about network connectivity

      My Arelion news

      Check out our latest news in My Arelion Customer portal. 

      Ticket improvements

      We have added new features relating to support tickets in the portal:

      • possibility to filter out alarm tickets
      • show related planned works on ticket level
      • show open tickets and ongoing planned works during ticket creation
      • filter tickets based on category
      • show how the ticket was created in the origin field
      • prefiltering the service selection during colocation and infra ticket creation
      • and more... Check it out in the ticket view! 

      We have also made the ticket API available for you and your developers. All API documentation is available in the Developer section.

      We are happy to announce new features in the portal!
      • DDoS customers can now manually start and stop mitigations for ongoing alerts in the portal. (Note that only manual mitigations can be stopped from the portal.) You can find the buttons to start and stop mitigations next to the relevant alerts, and also in the mitigation section.
      • On the invoice view we have added support for exporting invoice details (invoice lines) to excel and csv for data & infra invoices.  It is now also possible to select a subset of invoices to export.
      IP Customer Location to Arelion Network Performance

      We have now added additional capability for enterprise customers with an IP Connect "On-Prem" service, enabling you to view performance between your site and the Arelion network. This new feature provides you with real-time and historic views of packet loss and latency over the "last-mile" adding to your overall view of service performance.

      Introducing Two-Factor Authentication

      We are thrilled to announce the launch of our new Two-Factor Authentication (2FA) feature, available in our portal starting November 29th! This enhancement is part of our ongoing commitment to provide you with the highest level of security and a superior user experience.

        How we support Enterprise needs

        Service excellence

        We have a world-class Net Promoter Score (NPS) score of 72 and once our customers connect with us, they rarely leave - a testament to our unwavering customer service.

        Service Delivery experience

        By taking full ownership from order to operation, and with local knowledge of the markets we serve, our global delivery team and your dedicated Service Delivery Manager work hard to ensure our services work seamlessly for you.

        The only thing we do
        Since 1993, our 100% organically grown fiber backbone has powered the world’s biggest brands. From startup to Fortune 500, we have the scalability, reach and reliability for your business to thrive.

          Service Delivery journey

          The Arelion “first-time-right” approach provides a simple, transparent, and informative Service Delivery experience. Our Service Delivery process involves four steps, managed from start to Turn up by your Service Delivery Manager.

          Industry specific solutions

          Tailor-made network solutions, founded on four common pillars: security, resiliency, flexibility, and scalability.

          Sustainability

          Arelion take responsibility for people’s wellbeing, our planet and sustainable business. Our sustainability agenda is a natural part of Arelion overall strategy. Read more about connecting a sustainable future.

          Why Arelion?

          • 70% of Internet routes are directly served by Arelion’s global backbone, AS1299
          • 95% of end-users in the US and EU are within one hop of AS1299
          • 8/9 of the world’s most valued brands are served by Arelion network
          • 5 top cloud providers directly connected: AWS, Google, Azure, Oracle and IBM
          • 350+ PoPs globally
          • 75,000 km of our own optical fiber assets

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