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My Arelion - Customer Portal

Access to the information you want, when you want it, through our easy-to-use customer portal - My Arelion.

How to get an account Log in to Portal

Access critical network information with My Arelion

We've made it our mission to share as much information with our customers as we can. My Arelion portal gives you full access to the services you buy, and a full view of your underlying service performance. The portal uses the same Open APIs as our customers, and we're continuously adding more data to our Open APIs. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works all in one place. Watch our video below to learn more. 

My Arelion news

Check out our latest news in My Arelion Customer portal. 

Ticket improvements

We have added new features relating to support tickets in the portal:

  • possibility to filter out alarm tickets
  • show related planned works on ticket level
  • show open tickets and ongoing planned works during ticket creation
  • filter tickets based on category
  • show how the ticket was created in the origin field
  • prefiltering the service selection during colocation and infra ticket creation
  • and more... Check it out in the ticket view! 

We have also made the ticket API available for you and your developers. All API documentation is available in the Developer section.

We are happy to announce new features in the portal!
  • DDoS customers can now manually start and stop mitigations for ongoing alerts in the portal. (Note that only manual mitigations can be stopped from the portal.) You can find the buttons to start and stop mitigations next to the relevant alerts, and also in the mitigation section.
  • On the invoice view we have added support for exporting invoice details (invoice lines) to excel and csv for data & infra invoices.  It is now also possible to select a subset of invoices to export.
IP Customer Location to Arelion Network Performance

We have now added additional capability for enterprise customers with an IP Connect "On-Prem" service, enabling you to view performance between your site and the Arelion network. This new feature provides you with real-time and historic views of packet loss and latency over the "last-mile" adding to your overall view of service performance.

Introducing Two-Factor Authentication

We are thrilled to announce the launch of our new Two-Factor Authentication (2FA) feature, available in our portal starting November 29th! This enhancement is part of our ongoing commitment to provide you with the highest level of security and a superior user experience.

    Empower your experience with My Arelion

    Security
    2FA for enhanced account security

    The introduction of Two-Factor Authentication (2FA) when accessing the tool provides an additional layer of security for your account.

    Service Operation
    Self-serve your data via Open APIs

    Connect, develop and test integrations with our continously growing open APIs. Connect to your usage data, cases, planned works (including the NANOG/BCOP APIs), disturbances, services, invoices. Order APIs through system integration.

    Service Operation
    Track your data

    Track your usage data in the portal. IP, Ethernet, Cloud Connect, IX Connect, DDoS, IoT, On Prem, GRX and DRX are currently supported. We are continously adding more services.

    Service Operation
    Connect to the cloud

    Buy Cloud Connect, IX Ethernet Connect and Ethernet Private Line online directly in the portal. Add DIA and Smart IP-VPN on top of your installed On prem connectivity services.

    Service Operation
    Are you a voice customer?

    Create roaming relationship requests and submit your IR 21s.

    Account Administration
    Administrate your information

    Administrate your service contacts and billing information. Get notifications, and provide additional technical information needed for configuration of your ordered services.

    Account Administration
    Manage financial details

    Download your invoice pdfs, view Statement of Account and export to Excel or CSV.

    Account administration
    One login to all your data

    View all your companies at the same time, or navigate between your different companies.

    Account administration
    Are you a reseller?

    Use the global "My Customer" filter to view services, cases, planned works, disturbances and usage data from a customer perspective. Add your own customer reference to prepare for system integration.

    Customer Support
    Personal communication

    Chat with our award-winning support team or raise a case and keep all conversations in one place.

      New customer?

      My company has no previous commercial relationship with Arelion. I want to register a brand new customer account.

      Create new account

      Existing Customer?

      My company is already a customer and I want portal access to see our existing services, ongoing deliveries, cases etc.

      Request account

      Portal features: Take a closer look inside

      Manage your account, view your services, report and track your cases in the portal

        Service Delivery journey—

        The Arelion “first-time-right” approach provides a simple, transparent, and informative Service Delivery experience. Our Service Delivery process involves four steps, managed from start to Turn up by your Service Delivery Manager.
        Service Delivery journey

        An effortless experience—

        At Arelion, our award-winning customer experience lies at the heart of everything we do – from rapid fault resolution to transparent communication, we work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.
        Contact Customer Support

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          Award-winning Customer Experience

          At Arelion, our award-winning customer experience lies at the heart of everything we do. We work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.

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