Stockholm, 23 January 2020 - On Tuesday, research consultancy ATLANTIC-ACM delivered its 2020 Global Wholesale Service Provider Excellence Awards in conjunction to the annual Pacific Telecommunications Council (PTC) conference in Honolulu, Hawaii. Telia Carrier won awards in both the Billing and Sales Reps categories.
The ATLANTIC-ACM awards are based upon responses to the firm’s annual customer feedback survey, where over 1,600 customer evaluations are collected from nearly 400 individual respondents. According to the survey, customer service is one of the most important buying priorities for global wholesale customers.
“Customer centricity has always been the main priority for Telia Carrier. During recent years, we have focused relentlessly on systematic improvements to our processes and tools – based directly on customer feedback. Winning these awards is an acknowledgement of our relentless focus on providing a first-rate customer experience across the entire operation – ranging from sales interactions to ongoing support such as billing”, Staffan Göjeryd, CEO at Telia Carrier, commented on the awards.
Telia Carrier:
Martin Sjögren, Senior Manager PR and Analyst Relations, Telia Carrier, +46 (0)707 770 522, martin.sjogren@teliacompany.com
Media contact:
Jeannette Bitz, Witz Communications, +1.510.599.5499,
jbitz@witzcommunications.com
About Telia Carrier
Telia Carrier owns and operates one of the world’s most extensive fiber backbones. Our mission is to provide exceptional network infrastructure and services – empowering individuals, businesses and societies to execute their most critical activities. By working close to our customers, we make big ideas happen at the speed of fiber. Discover more at arelion.com.
