Toll-free numbers allow callers to make free calls for different purposes from various locations, these numbers typically start with an 8xx prefix (for example, 800 / 888 / 877) and the costs covered by the recipient. In simple terms, a toll-free number is billed for incoming calls.
Virtual phone numbers, also known as cloud numbers or VoIP numbers, are not tied to any specific device or location, offering exceptional flexibility. Users can be easily reached regardless of their location or the device they are using.
Toll-free calls are recognized by particular prefixes (as mentioned above) and once a call is received by the Carrier responsible for the number, it is routed to the correct onward destination in accordance with a centralized routing plan.
The call charges are paid by the party receiving the call, rather than the originating party.
There are three main types of toll-free number:
Setting up a toll-free number for a business is a relatively straightforward process:
The toll-free number is activated and put into service. Once everything is set up, the new toll-free number can then be shared with customers and used for different business applications.
There are several differences between a local number and a toll-free number. The first is that a local number is connected to a specific location and area code, which is not the case with a toll-free number. The second difference is how they are billed.
Toll-free numbers are free of charge for incoming customer calls, whereas local numbers are free of charge for both incoming and outgoing calls within the same region. The third major difference is number portability, which is a significant advantage for toll-free numbers.
Flexibility and availability: Virtual numbers are not tied to any specific device or carrier network and can be used anywhere where Internet access is available.
Cost efficiency: These calls are typically cheaper, especially for international destinations.
Obtaining virtual phone numbers is straightforward, with customers able to purchase single or multiple numbers from aggregators either on-line, by email or over the phone.
Adding additional numbers is a similar process, with numbers assigned to a company, individual user or application -enabling them to send and receive calls and messages.
Voice calls and messaging services are delivered to the end customer by either SIP or SMPP interconnects and the Virtual Number Aggregator for voice and messaging services.
Toll-free numbers offer a cost-free way for customers to contact businesses and organizations. Beyond cost-efficiency, they also provide several additional benefits. Customers appreciate the ability to reach out without incurring charges, leading to higher satisfaction levels. Having a toll-free number can enhance the professional image of a business. Additionally, toll-free numbers are easy to use in various marketing campaigns and across different advertising channels, making them versatile tools for outreach.
Virtual phone numbers offer several key benefits. Firstly, they provide significant cost savings as they eliminate the need for hardware investments and long-distance charges, requiring only an internet connection. Additionally, they offer great flexibility since they are not tied to a specific physical location, allowing customers to operate from anywhere. Lastly, virtual phone numbers are highly scalable, making it easy to add more users as an organization grows.
Using virtual phone numbers can have some drawbacks, such as concerns about internet security, privacy, and reliability, since the service is typically managed via the public internet. However, with Arelion solutions, calls are placed through the Arelion network rather than the public internet, offering a higher level of reliability compared to competitors.
